Terms of service
Who you are dealing with
AISLAND is a trading name of Universal Magic, Douglas, Isle of Man (“we”, “us”). You can reach us at audit@aisland.im. These terms apply when you request a preview or buy a report.
What the service is
You give us your business website and an email address. We work out what your customers might ask an AI assistant, put those questions to ChatGPT, Claude and Gemini through their APIs with live web search, more than once each, check the businesses they name, and write up what we found.
The preview is free and shows part of the result. The full report is a paid digital product. It includes one re-run of the same audit about 90 days after you buy it, at no extra cost.
Requests we accept
A person reviews every request. We may decline one, for example if the business is outside the areas or industries we cover, or if we cannot tell what it does. We will tell you if we do. You must have the authority to request a report for the business you name.
Price and payment
The price is the one shown on your preview when you buy. Payment is taken by PayPal. The contract between us is made when PayPal confirms your payment, and we then email you a link to the full report.
Immediate delivery and your right to cancel
The full report is digital content that we deliver as soon as you pay. By paying, you ask us to deliver it straight away and you accept that, once it has been delivered, you no longer have a right to cancel simply because you have changed your mind.
This does not affect your rights if something is wrong. If we cannot deliver your report, or it is materially not as described here, tell us within 30 days and we will put it right or refund you.
What the report is, and is not
The report describes a sample of answers recorded on the dates shown in it. AI answers change from one request to the next, by assistant, by place and over time, and answers given through an API can differ from those in the consumer apps. The report shows a pattern. It is not a guarantee of what any one person will see.
Our recommendations are our professional opinion on what is likely to help. We do not promise any particular result, ranking or increase in business from following them.
We check every business an assistant names before we count it, and we say in the report what we could not check. We rely on public sources that can be wrong or out of date. If you find an error, tell us and we will correct it.
Who owns the report, and how you may use it
We own the copyright in the report, including its analysis, wording and design. When you buy it, we give you a permanent licence to use it within your business and to share it with your staff, advisers and the people who do work for you.
You may not sell the report, publish it as your own work, or use it to make claims about another business named in it. The answers quoted in the appendix were generated by third-party AI models and are reproduced as evidence of what was said. The names and trade marks of other businesses belong to their owners.
Your report link is private. Anyone who has the link can open the report, so share it with care.
Independence
AISLAND is independent. We are not affiliated with, endorsed by or partnered with OpenAI, Anthropic or Google. ChatGPT, Claude and Gemini are trade marks of their respective owners.
Our liability
We will take reasonable care in preparing your report. If we fail to, our total liability to you is limited to the price you paid for it. We are not liable for loss of profit, loss of business, or decisions you take in reliance on the report.
Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence, or takes away rights you have as a consumer.
Your data
Our privacy notice explains what we collect and how long we keep it.
Law
These terms are governed by the law of the Isle of Man, and the Isle of Man courts have jurisdiction over any dispute.
Changes
We may update these terms. The version in force when you bought your report is the one that applies to it.